Do prices Exclude GST?

YES

How do I become a reseller?

Please click on the "Request Wholesale Account" link at the top of the page and complete the online form. One of our sales team will access your application and be in touch.

I am already an existing reseller, how do I apply for a reseller login?

If you’re already an existing customer, please email sales@commsplus.com.au and we’ll be happy to assist in providing you these details.

How do I apply for credit terms?

If you’d like to set up a credit account with us, please contact accounts@commsplus.com.au and we will forward you a credit application form.

My credit card isn't working, how do I proceed with an order?

From time to time our payment system declines credit cards for one reason or another. If this happens to you, please call us immediately so we can help you complete your order manually over the phone.

I've forgot my password, how do I get a new one?

The quickest way to renew your password is via "Forgot Password" on the Login page.

Is it possible for you to bill my end-user directly?

If your customer is looking to place an order for one of our products that you do not support, we can recommend the best partner based on your clients requirements.

How can I place an order?
You can order through our online web shop, by email, or request a custom project quote for larger deployments. Partner and reseller pricing is available to ensure the best rates for your business.

Do I need to provide end-user information for PBX subscriptions?
For certain PBX subscription orders, we require end-user details. its your reference for the Statement we send each month. All we ask for is Customer name or Project name.The quickest way to submit this information is via our online order forms, keeping the process smooth and hassle-free.

What pricing tools are available for Avaya products?
We offer two Avaya pricing tools: the Subscription & Hosting Tool and the Online IP Office Pricing Tool, both designed to help you get accurate pricing quickly.

How do I track my order?

The tracking details are included on each invoice we issue, these are emailed out at the end of each day once the courier leaves. You can also log into your account online and find the tracking details for your order.

We ship using either Couriers Please (Prefix CPAK) or StarTrack (Prefix ISYZ). You can track your orders using the links below:

https://www.couriersplease.com.au/tools/track

https://startrack.com.au/services/receiving/track-and-trace

https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html

When will I receive my order?

If we have stock of your ordered item, it is despatched from our warehouse within 24hrs of your order. We deliver to almost all areas Australia wide, for most items we use overnight airfreight (some rural areas may incur delays of 2-3 days), but for bulky items or larger orders we use road transport.

What is the cut off time for orders?

Our delivery trucks leave between 3:30pm and 4:00pm AEST. To ensure your order is processed in time for same day dispatch (depending on stock availability) please have your order in before 2:30pm.

If your order is urgent, and you submit your order after 2:30pm, please call us to advise and we will do our best to expedite the order.

How much is shipping?

Delivery is a flat rate of $20 ex gst, however, large items will be quoted on a case by case basis.

A re-delivery freight charge of $20 ex gst will apply if the courier is unable to complete a delivery due to incorrect address details being supplied.

Do you send to PO boxes?

Unfortunately we do not ship to PO Boxes.

Is there a minimum order amount to get free shipping?

No. We have a flat rate delivery of $20.00 per order regardless of the dollar value of the order. Some large items such as AV Carts and Interactive Touch Screens incur extra freight.

Do you part-ship?

Yes, but not automatically. We try to ship all orders complete, as we can usually fulfil the order in 2-3 days even when we’re out of stock of some items. If the backorder is expected to take longer than this we will generally part ship the order for you, depending on the items ordered. We don’t automatically part-ship, as a large percentage of our orders contain one or two items that will not work independently (e.g. Headset & Connection Cord).

If your order is urgent, or you require an expedited delivery, then please call our sales staff to advise and we will proceed accordingly.

Do you ship overseas?

We do not accept order from, or ship to, outside of Australia, except on a case-by-case basis and all import & export duties are the customers responsibility.

How do I return an item?

If you would like to return a product for replacement, repair or credit, please complete the returns form and we will respond as soon as possible.

Please ensure you have read our terms and conditions first.

Can I return an item for refund?

If you return a product within 14 days of receiving it, and it is still in it’s original condition, we will charge $50.00 or 25% re-stocking fee whichever is higher. If the product is deemed not in it’s original condition or not sellable ‘as new’, then we may at our discretion refuse the return. Please complete the Return form prior to returning the item.

Freight costs to return your product is the customer’s responsibility.

Some consumables, replacement parts and accessories such as ear cushions, curly cords, ear buds and headbands will not be accepted for return if the packaging has been opened.

Our returns Policy can be found here.

What's the warranty on my item?

All manufacturers have different types and lengths of warranties. We try to list the warranty information on each item online, and you can use the list on our warranty page as a guideline, but please use our support page and complete the returns form out for order specific warranty information.